What is Volumeet?

Volumeet is an innovative social network that allows fans to keep track of all the social contents of their favourite artists, receiving real-time notifications on each new post.

Are there any rules?

Users of Volumeet provide your name and your real information and invite you all to do the same. As for the recording and to ensure the security of your account, you agree to:

Do not provide any false personal information on Volumeet or create an account on behalf of another person without authorization.

Do not create more than one personal account.
Do not create another account without our permission if the original account is disabled.
Do not use if Volumeet has not reached the age of 14.
Do not use if Volumeet was convicted of sex crimes. Any use of the Site must be in accordance with applicable laws. You can not use the Site where the laws do not allow it.

In case of an offense committed by a member, Volumeet pua send personal data of such member to the competent authorities, when necessary, and without notice to the member concerned. Learn how to treat personal information can be found in our Privacy Policy.
You must comply with the Code of Conduct when using the website.”

What do I get for signing up?

You can connect your Facebook account and we import your likes, so you can begin to collect your items as soon as possile. If you don’t have a Facebook account, send us a mail to [email protected]

Can I connect without Facebook?

During this beta test, it is impossible. You can connect your Facebook account and we import your likes, so you can begin to collect your items as soon as possile. If you don’t have a Facebook account, send us a mail to [email protected]

Do I have to pay for using Volumeet?

No, you don’t. You can sign and use Volumeet for free.

Can I listen my favourite music?

You can not directly listen music from Volumeet, but you can link your Spotify profile to your Volumeet account. Volumeet will take track for you of all your listening.


Who can see my profile?

All the members with your same musical tastes can visit your profile.

How can I follow/stop following friends?

Whenever you want you can start following other users on Volumeet simply visiting their profile page and clicking on the button follow that you can find eight by the side of the profile of the user. You can stop following the user by clicking the same button.

I want to delete my account, how do I do that?

You can cancel your subscription at any time through Volumeet your Settings.

The termination of the service nor of you, nor by us will entitle you to a refund.

Volumeet may terminate or suspend your membership at any time, if (there is a serious risk that) you violate the Terms & Conditions. Such termination or suspension can occur without prior notice, although always inform later via e-mail. Following termination or suspension, you can not groped to register as a member or use our services, unless you communicate that the suspension was lifted.

You acknowledge and agree that the closure of its membership, for any reason, means that the content loaded on the Website may, at the discretion of Volumeet, be (partially) deleted.


How do I start chatting with a friend?

Open the chat sidebar. Click the name of friend you want to chat. If you don’t see your friend’s name, use the search box at the bottom of your sidebar to find them. Once you open a chat with a friend, type your message and press Enter or Return to send it.

How do I close or minimize a chat windows?

To close a chat, click the x in the top-right corner of the window or press the Escape (esc) key on your keyboard.

To minimize a chat so you can easily access it later, click the top of the chat window. To reopen a minimized chat, just click the collapsed tab at the bottom of your screen.

How do I use emoticons in chat?

You can add an emoticon to your conversation by clicking the smiley face in the lower-right corner of your chat window.

How do I see which friends are available on chat?

Find your friend’s name in the chat sidebar to see if he is available on chat.

Friends with a green little circle next to their names are on chat.

If I turn off chat, will I still receive messages?

Yes, You will. When you turn off chat, friends will no longer see a little green circle next to your name, but their messages will automatically go to your messages inbox for you to read later.

You’ll also receive their messages.

What do I do if someone is attacking me in chat?

If you’re uncomfortable with a chat conversation, consider blocking that person. You can also report a chat conversation as spam or abuse.

What should I do if I receive a spam link in chat? How do I report spam in chat?

If a friend sends you a suspicious link in chat, their account may have been phished.

When you receive a chat like this:

-Do not click the link – Have the friend who sent the message review the phishing section of the Help Center and take the suggested security measures – Report as spam or Abuse.

My message failed to send. Help!

If your message fails to send, try resending it by clicking the  icon to the right of the message that failed to send.

If the message still won’t send, make sure your chat is turned on.

Still not working? Please use this form to let us know more about what you’re seeing.

Typing in chat isn’t working. If you’re typing in chat and nothing appears or characters appear unexpectedly, please let us know.

I'm having problems with message notifications. Help!

If you’re seeing an issue with message notifications, like getting notifications without a new message or missing notifications for new messages, please let us know about it.

The chat sidebar isn't loading. Help!

If chat isn’t loading, please let us know.

I can't send messages or chat with my friends. Help!

If you see “This message didn’t send” or “Unable to connect to Volumeet error message” when you try to send a message, try these troubleshooting tips.

Check your internet connection: Are other websites working? If it’s possible to connect directly to your router, it’s good to give that a shot.

Update your browser: We recommend using the latest version of one of these web browsers.

Are you blocked from sending messages? You may see an error in chat if you’re blocked from sending messages. If you’ve completed the steps above and are still unable to send chats, please let us know.

I appear off chat.

If you’ve turned chat on, but appear off chat to your friends, make sure that your advanced settings aren’t limiting your chat visibility.

How I can send a photo or video in chat?

You can choose photos or videos to post or send in a private message. From the Synced tab of your photos section: Click the checkmark on the photos you’d like to share.



Which web browsers are supported by Volumeet?

We’ve tested the website with the latest releases of Firefox, Safari, Chrome and Internet Explorer and recommend using these browsers.

I'd like to report a new problem with the website, how can I do this?

If you’ve found something that isn’t working as it should, you can let us know about problems you’re encountering in our Website Support forum. Be sure you check our “Known Issues” threads and search the forums for already discussed issues first.

When describing your problem, please include the following details if possible.

Can I import my Spotify playlists into Volumeet?

During this beta test, it is impossible.

Where can I find your terms and conditions?

You can find terms and conditions on


Volumeet Experiences for Artists



How do I get paid?

The first step to creating a Volumeet experience requires that you enter your Paypal credentials. This means entering a valid email address that is linked up to your Paypal account. This will be the account through which you receive your funds, and if necessary, the account through which you issue refunds to your fans.

Where does the money go once a transaction has been completed?

When a fan buys a Volumeet experience, the sale goes straight into your Paypal account and Volumeet takes 15% of the sale as our transaction fee.


What kind of experiences are most successful?

The more creative and unique the experience, the more successful it will be with your fans. If you decide to include merchandise, it should be secondary to an experience and personalized to that fan.

Here are some example experiences:

  • Send your fans a handwritten lyric sheet
  • Set up a meet + greet for a fan and a friend before or after a show
  • Play a concert in a fan’s home for up to 15 people
  • Host a private listening party for an advance record
  • Offer an hour-long Skype Q&A
  • Cover a song and send it to your fans with personalized packaging
  • Host a bonfire at the beach with a live acoustic set
  • Give your fans the opportunity to be in your next music video
  • Give your fans the opportunity to be a part of your next studio recording

It is important when creating an experience that you think carefully about how it will play out. For example, if you are covering a song from another artist, it is important that you have the legal rights to do so. Just be sure to use your best judgement and/or contact your legal counsel when crafting experiences. This way you can avoid ending up in any unwanted legal situations. For more information on this, refer to our Policies

Are there any experiences that are not allowed?

There are some things that are prohibited from being offered as BandPage experiences. Here is a list, but for more information, please review our Policies. If you see any of these, please send an email to [email protected]

  • Coupons, discounts and cash-value gift cards
  • Drugs and drug paraphernalia (including legal, illegal and prescription medications)
  • Firearms and/or weapons
  • Hazardous or unsanitary materials or items
  • Live animals
  • Lotteries, raffle tickets, or sweepstakes
  • Pornography
  • Prostitution
  • Medical, health or safety-related items or products
  • Multilevel-marketing or pyramid programs
  • Experiences that promote, support, or encourage hatred toward or otherwise demean or bully people for any reason, including by reason of race, ethnicity, religion, gender, gender identity, disability, or sexual orientation
  • Experiences that promote, support, or encourage hate-crimes or hate-based organizations
  • Experiences that promote, support, or encourage acts of violence or harm towards self or others
  • Experiences that promote, support, or encourage any illegal activity
  • Recalled or defective items
  • Real estate
  • Tobacco and other smokeable products
  • Securities, financial instruments or incentives (share of profits, royalties, loans, etc.)

Can experiences be associated with a goal?

The Volumeet experiences platform does allow bands to post personal or professional goals in connection with experiences, but any goals or funding meters listed are for informational purposes only. All payments are transferred to the band immediately upon completion of the checkout process, regardless of whether the band has met or exceeded the posted goals.

Can more than one band or musician be involved in an experience?

If a band decides to partner up with another band or musician, they can do so to create combined experiences. For example, two bands that are touring together might want to collaborate on creating a unique experience for their fans. Details like price, location, and time should be agreed upon in advance. For more information, please see our Policies


As a band, who has access to my account?

Like the rest of the Volumeet Platform, we allow for multiple admins to manage a single account. This means that all admins of a Volumeet account will have the ability to post, edit, and remove experiences, as well as see and view any related account information and Paypal account settings. It is your responsibility to determine who should have administrative access to your Volumeet account and experience settings.

Still have questions that weren't answered here?

You may find some answers by visiting our Help Center, or feel free to contact us at [email protected]

Volumeet Experiences for Fans


How do I pay for an experience?

You will be able to purchase experiences through a secure checkout process with either your PayPal account or a valid credit card. For more information about how this process works, check out our Help Center

Where does the money go once a transaction has been completed?

When a fan buys a Volumeet experience, the sale goes straight into your Paypal account and Volumeet takes 15% of the sale as our transaction fee.

What happens once I purchase an experience?

Once an experience has been purchased, it is the responsibility of the band to fulfill it. Any expectations, questions, or concerns should be communicated directly to the seller. This means that details regarding date, time, or venue, as well as anything that needs to be sent via mail or online will be handled between the band offering the experience and the purchaser. Volumeet is not responsible for any sale made through our platform.

How do I get a refund?

In the event that a refund is needed, it must be handled between the band and the fan directly. Contact information is provided to both parties at the point of purchase. Fans should assume, however, that all sales are final unless otherwise specified by the band.

Who do I contact if I need to ask questions or change something?

Volumeet experiences were merely created to facilitate bands and musicians connecting to their fans in unique ways. This means that if you need to ask questions about an event, you need to contact the band directly.

Volumeet, simply loveet! join us!